FAQ

Frequently Asked Questions

1. How do I submit my photos for a custom magnet?
Currently, customers email their photos. Please make sure the photos are clear and high-quality so your magnet turns out just right.

2. How long will it take to receive my magnet?
Custom magnets are typically made within 1–3 business days (excluding weekends and holidays). Once shipped, delivery times vary depending on your location.

3. How should I care for my magnets?
To keep your magnet looking its best, gently dust it with a damp cloth. Avoid abrasive cloths, sponges, or chemicals. Do not submerge the magnet in water, as this can damage it.

4. Can I place a bulk order?
Yes! If you’d like to order multiple magnets, please contact me for a custom quote and estimated shipping time.

5. Do you offer gift wrapping?
Not at this time, but all magnets are packaged carefully to ensure they arrive safely.

6. What if my magnet arrives damaged or there is an error with my order?
Please contact me within 7 days of receiving your magnet. I will work with you to resolve the issue and ensure you receive a replacement or corrected product.

7. Can I request revisions before my magnet is made?
Currently, we do not offer revisions prior to production, so please double-check the photos you submit.